The diving catch in the end zone was fumbled.” I do think though, he realizes the damage that has been done and no matter what is done to rectify, it wont make it disappear. Good thing as the hole he was in was only getting deeper with each post. “I followed this thread because I was very interested in MiniDSP.The SHD is expensive and the customer should not have to deal with sending things back to HK.” “This is a very sad tale and does not reflect well on MiniDSP.Its the leader that sets the standard for the company, not the other way around and as such these decisions are a reflection of their management.” “A company with the right standards and ethics will ALWAYS do the right thing regardless of what pressure or exposure they receive.

“I am too on the fence but what is disappointing regardless of what the eventual outcome is, it took peer group pressure and negative exposure to get them to respond.”.Knowing I was rolling the dice with that amount of money has me reconsidering already.” “Speaking for myself, I have the SHD on a shortlist of my next major upgrade.Considering the amount of negative exposure this has received, and from this audience especially, the alternative could be disastrous.” “At this point,, the cost of a new replacement, delivered quickly, is the best (and least costly) investment you can make in the future of your company.“Don’t really see why you need to talk to the dealer a lot… in the grand scheme of things it would cost you, the manufacturer, much less to swap this unit for another one, given the likely sales you’ve already lost from people reading this thread.”.Does MiniDSP ever do this? As a consumer, I would expect this for a $1000+ product that can easily be shipped.” “Seems most of this could have been avoided by offering a replacement unit up front, especially for a new unit under warranty.“We all make mistakes or have problems we encounter (product problems, timelines that arent met, etc) but what differentiates business leaders from those that dont survive is how they respond to those mistakes/problems.”.“Based upon your above responses I am back open to reconsidering a shd purchase.”.“Seems like this site has done a great job of flushing out and making obvious those companies that are less than complete (great products but non-existent customer service in this case).”.“How incompetent do you have to be to have some of the best products in the industry, yet have customers actively despise you so much they will refuse to do business with you?”.“All this talk about several problems with the SHD and Minidsp's awful client service has really put me off buying a unit”.If they are doing it because their margins are tight it seems like a false economy” “It's shame they aren't aiming higher in terms of customer service.If they paid a little more attention to customer service, they could become a stellar audio electronics company.” “It is unbelievable for an electronics company to have such a unique and performant product and with the possibility of dominating Room Correction market can piss off customers this way.“It seems to me that they were much more active, provided much better support and actively worked with the community to implement new features in their early days”.“I would definitely look for another solution before jumping on that train”.“100% agree this is terrible customer support”.“Their engagement with interested buyers is the worst I've ever seen”.I bolded the last one because it perfectly encapsulates what you and others are trying to get through to them.īefore devteam (Tony Rouget, the owner of miniDSP) appeared i This is just from ASR in the matter of a couple weeks in June 2021. I compiled a list of all the criticism they received during this episode and sent it to them in an email, entirely comprised of comments that were from other people, not me personally. I won’t them because I don’t want to risk tempting evil spirits. If you haven’t seen the mess from about 20 pages ago yet, at first it’s just us lot griping about their customer service and my specific problem starting around here, then it really turned into a trainwreck here when devteam shows up to refute me (they did so very poorly). Believe me, they know what people say about them.

Minidsp tidal connect